Customer Support Agent (B2B and B2C)

India, 09:00 to 18:00 (India timezone)Full-TimeMiddle

Salary not disclosed

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Job Details

Languages: English

Requirements

Previous experience in the travel industry with rail carriers
Experience in Customer Service
Strong networking mentality
Exceptional collaboration and communication skills
Fluent in English
Able to quickly understand new technical topics
Organized and structured, allowing you to simultaneously manage multiple initiatives with changing priorities and meet deadlines
Excellent communicator and collaborator who can work effectively across different teams and geographies
Knowledge of Live Chat and Phone support (plus)
Understanding or experience in using SQL (appreciated)
Understanding or experience in using APIs (appreciated)
Understanding or experience in using basic programming (appreciated)
Understanding or experience in using automation (appreciated)
Understanding or experience in using ticketing systems (appreciated)

Responsibilities

Handle incoming English requests from partners and users regarding bookings, fraud and technical issues with efficiency and accuracy via our different support channels (email, live chat and phone.)
Collaborate closely with our tech, product, retail, and finance teams to ensure seamless communication and resolution of partner inquiries.
Drive process improvements and advocate for feature enhancements to streamline operations and boost efficiency.

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