Registered Nurse Care Coach

United States. North Carolina, United States. Georgia, United States. Maryland, United States. Indiana, United StatesContractMiddle
Salary not disclosed
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Job Details

Languages
English, Spanish
Experience
3+ years' experience

Requirements

  • Fluent in English
  • Self-directed, able to work independently with little supervision while meeting performance metrics
  • Passion for nursing and improving patient outcomes
  • Good with technology and eager to learn and use new software
  • Excellent organizational and time management skills
  • Timely communication is essential, and nurses are expected to respond to all messages and emails within 24–48 hours
  • Strong critical thinking and problem-solving skills
  • Current, unrestricted Compact License / multistate RN license
  • Proficiency with electronic health records and web-based applications
  • 3+ years' experience as a Registered Nurse
  • RN needs a STRONG internet-connected computer
  • Minimum of 20 hours of availability per week required
  • Spanish fluency (preferred)
  • Case Management or Chronic Disease Management experience highly preferred
  • Certified Diabetes Educator (preferred)
  • Experience with Motivational Interviewing or other behavior change communication techniques (preferred)
  • Excellent documentation skills
  • Strong time management
  • Ownership of outcomes

Responsibilities

  • Utilize our specialized care management software to call Medicare patients with 2 or more chronic conditions (Diabetes, CHF, Chronic Pain, COPD, etc.) on a monthly basis
  • Build and maintain rapport with patients to help coach them to improved health through SMART goals and education on self-management strategies
  • Implement and improve the Plan of Care by updating medications, appointments due, biometrics, symptoms, and interventions made
  • Connect the patient with community resources as needed, including transportation, personal care needs, prescription/DME assistance, social services, etc.
  • Conduct Transitional Care Management activities to high risk patients discharged from the hospital and the ER to reduce unnecessary readmissions.
  • Close care gaps by encouraging and assisting with preventive care measures, i.e. annual well visits, vaccines, cancer screens, follow-up/specialist appointments, etc.
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