Customer Success Associate

OuterSignalE-commerce

United StatesFull-TimeMiddle

Salary not disclosed

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Job Details

Experience: 2-4 years

Requirements

2-4 years of experience in customer success, account management, agency client services, or a related customer-facing role
Genuine interest in eCommerce, DTC brands, or marketing technology
Exposure to tools like Klaviyo, Meta Ads Manager, Gorgias, or similar martech is a plus
Strong communicator, both written and verbal
Organized and detail-oriented
Curious and coachable
Comfortable in ambiguity

Responsibilities

Support new brand onboardings — help coordinate kickoffs, prepare materials, and ensure customers get activated quickly and smoothly
Assist in developing playbooks — contribute to the library of use cases and best practices that help brands win with OuterSignal
Help brands with setup and training — lead working sessions with brand teams to walk through the platform and drive adoption
Monitor account health — track usage across your book of accounts and flag risks or opportunities to the team
Handle customer support — serve as a first point of contact for questions, troubleshooting, and escalations
Help surface product insights — document customer feedback and share patterns with the team to inform the product roadmap
Learn the business — develop a deep understanding of eCommerce, DTC brand operations, and martech so you can speak credibly to customers

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