Senior Project Manager/Scrum Master - Digital Programs
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Apply DigitalDigital Transformation
Canada or Latin America, ET (Eastern Timezone) or PT (Pacific Timezone), Pacific Time (PT) hours, from 9:00 AM to 5:00 PMFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 6-10 years
- Required Skills
- Project ManagementAgileSCRUMJiraCI/CDConfluenceHubSpotGoogle WorkspaceNotion
Requirements
- 6-10 years of experience leading complex, end-to-end digital programs in an agency, consultancy, or professional services environment
- Proven record of delivering flagship digital experiences and high-profile platforms
- Prior experience as a Project Manager or Scrum Lead supporting digital initiatives
- Ability to navigate technical complexity, high visibility, and elevated expectations for performance, reliability, and delivery
- Ability to work during Pacific Time (PT) hours, typically 9:00 AM–5:00 PM
- Strong foundation in digital project management, including ownership of timelines, budgets, scope, and delivery across digital applications
- Experience coordinating delivery across Identity, eCommerce, and other platform teams within complex digital ecosystems
- Demonstrated technical delivery management experience, with the ability to communicate fluently to align technical and business stakeholders
- Experienced in facilitating cross-functional collaboration among technical, design, data, and business teams
- Experience managing headless or composable platforms across eCommerce, CMS, loyalty, and personalization systems (e.g., CommerceTools, Contentful, Talon.One, Auth0, Segment, etc.)
- Deep understanding of Agile delivery frameworks (Scrum, Kanban, or hybrid)
- Understanding of the software development lifecycle (SDLC) and continuous integration/continuous delivery (CI/CD) practices
- Agile or Scrum Master certifications (CSM, PMI-ACP, or equivalent) are a plus
- Proficient in project and collaboration tools such as Jira, Confluence, Airtable, Notion, Smartsheet, and Google Suite, with hands-on experience managing Jira development boards preferred
- Experience working with CRM or marketing platforms such as HubSpot is a plus
- Candidates with a technical background (e.g., prior developer or engineering experience) are highly valued
Responsibilities
- Serve as Scrum Master for multiple digital development teams, facilitating sprint planning, daily stand-ups, sprint reviews, and retrospectives to drive focus, transparency, and continuous improvement
- Lead complex digital projects from initiation to delivery, translating client outcomes into clear plans while managing scope, timeline, and budget
- Guide teams through Agile and Kanban practices, adapting methodologies to team needs while fostering efficiency and delivery excellence
- Define and maintain project roadmaps, release plans, and capacity schedules, proactively identifying risks, dependencies, and bottlenecks
- Act as the primary liaison between technical and business stakeholders, ensuring project priorities align with strategic objectives and business value
- Oversee the release process across multiple platforms, coordinating deployments, resolving blockers, and maintaining QA and performance standards
- Facilitate workshops and discovery sessions, including requirements gathering, design reviews, and feedback cycles, to create shared understanding and alignment across teams
- Collaborate with analytics, QA, and technical teams to inform decisions with data, validate outcomes, and ensure project success against KPIs and performance metrics
- Maintain accurate documentation, progress tracking, and reporting in project management tools, ensuring transparency for leadership and client stakeholders
- Manage third-party vendors and partners, ensuring adherence to agreements, quality standards, and integration within the overall delivery framework
- Foster a collaborative, high-performing culture by monitoring team morale, encouraging learning, and promoting Agile best practices and adoption of effective tools
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