Customer Service / Administrator - Remote
T
Trade Prices DirectWindow and Door Installation
Oxford, England and Wales, United Kingdom. England, United Kingdom. Wales, United Kingdom. Scotland, United Kingdom. Northern Ireland, United Kingdom. Oxford, England, United KingdomFull-TimeMiddle
Salary25000 - 30000 GBP per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 2 years minimum (essential)
- Required Skills
- Microsoft Office Suite
Requirements
- Proven experience in customer service or administrative roles.
- Strong communication skills, both verbal and written.
- Excellent organizational skills and attention to detail.
- Ability to multitask and manage time effectively.
- Comfortable using various software applications.
- Experience with CRM systems.
- Experience with Microsoft Office Suite.
- Problem-solving skills with a customer-centric approach.
- Minimum 2 years customer service experience (essential).
- Relevant qualifications in customer service or administration (advantageous).
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat, providing accurate information and assistance.
- Maintain and update customer records and ensure all information is logged accurately in our CRM system.
- Assist in processing orders, liaising between departments to ensure smooth order fulfillment.
- Address customer complaints or issues and escalate as necessary to ensure timely resolution.
- Work collaboratively with sales, surveyors, and installation teams to provide seamless customer experiences.
- Prepare reports and provide administrative support to the management team.
- Manage scheduling and appointments as required.
View Full Description & ApplyYou'll be redirected to the employer's site
