- Handle inbound customer inquiries via phone, email, and live chat, providing accurate information and assistance.
- Maintain and update customer records and ensure all information is logged accurately in our CRM system.
- Assist in processing orders, liaising between departments to ensure smooth order fulfillment.
- Address customer complaints or issues and escalate as necessary to ensure timely resolution.
- Work collaboratively with sales, surveyors, and installation teams to provide seamless customer experiences.
- Prepare reports and provide administrative support to the management team.
- Manage scheduling and appointments as required.
Microsoft Office Suite