Remote Clinical Specialist
O
OrganOxMedical Device
Alabama, United States. Louisiana, United States. Texas, United States. Oklahoma, United States. Tennessee, United States. Indiana, United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- Minimum of 2 years
- Required Skills
- Microsoft ExcelPowerPoint
Requirements
- Associates degree or higher in a health or business-related field with equivalent clinical experience
- Minimum of 2 years in ICU, ECMO, transplant, perfusion, organ procurement, or research
- Demonstrated ability to support customers remotely across multiple time zones
- Strong attention to detail with excellent organizational skills
- Critical thinking and strong problem-solving skills
- Clear and professional communication
- Ability to build strong internal and external relationships
- Ability to perform in a fast-paced environment and manage competing priorities
- Ability to remain composed under pressure while providing high-quality service
- Ability to work effectively in cross-functional teams
- Proficiency in Microsoft Word
- Proficiency in Microsoft Excel
- Proficiency in Microsoft PowerPoint
- Licensure as RN, Respiratory Therapist, Perfusion Assistant, Anesthesia Assistant, or a degree in a health science–related field (preferred)
- Certification in Health-related field (preferred)
- Experience in the medical device industry (preferred)
- Liver transplant or organ procurement experience (preferred)
Responsibilities
- Serve as the initial point of contact for sites needing assistance with the OrganOx metra®, responding via call center platform, phone, or virtual channels
- Provide real-time remote troubleshooting guidance for device setup, perfusion workflow, and interpretation of system alerts
- Deliver professional, customer-focused communication using clinical judgment and established protocols
- Support case monitoring by reviewing device parameters, escalating issues as appropriate, and ensuring proactive interventions
- Accurately document all customer interactions, case notes, and recommendations per Good Documentation Practices (GDP)
- Follow escalation pathways and record all actions in compliance with Quality and regulatory requirements
- Identify trends or recurring issues and communicate them to leadership for quality improvement
- Collaborate with Clinical Specialists, Engineering, Quality, and Customer Operations to ensure seamless support
- Assist in scheduling, triaging incoming requests, and providing efficient handoff when onsite assistance is required
- Participate in team huddles, call reviews, and calibration sessions to maintain consistency across the support model
- Complete onboarding modules and competency assessments for remote support of the metra® system
- Engage in ongoing education to maintain product knowledge and improve remote support capability
- Participate in training projects, resource creation, and customer readiness initiatives
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