Digital Consultant, FSM

Canada. United StatesFull-TimeMiddle

Salary not disclosed

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Job Details

2+ years of hands-on experience implementing Field Service Management or service operations solutions on ServiceNow, Salesforce, or similar platforms.
Strong functional understanding of CRM and FSM processes, including dispatch, workforce management, case/service workflows, and operational analytics.
Ability to understand complex operational requirements and translate them into structured functional and technical designs.
Experience collaborating directly with enterprise clients and navigating multi-stakeholder environments.
Strong communication skills with the ability to engage business owners, technical teams, and leadership stakeholders.
Highly organized, structured, and capable of managing tasks, requirements, and timelines within an agile environment.
Demonstrated problem-solving and analytical skills with the ability to troubleshoot issues and identify effective solutions.
Interest in leveraging AI-driven insights, automation, and intelligent workflows within digital service operations.
Understanding of web development architectures, integration approaches, APIs, and data flows.
Bachelor’s degree in Business Administration, Computer Science, Information Systems, or a related field.

Lead discovery workshops, requirements gathering, functional design, configuration, testing, and deployment activities for FSM solutions across ServiceNow, Salesforce, and custom architectures.
Translate client processes into clear functional specifications and align them with platform capabilities, including workflow design, data models, and integration patterns.
Configure modules, build proof-of-concepts or sandbox environments, and validate solution approaches with stakeholders and technical teams.
Guide clients in best practices across field operations, dispatch, workforce management, mobile workflows, and service lifecycle management.
Coordinate with project managers, technical architects, and engineering teams to ensure high-quality sprint execution and successful delivery.
Support UAT, deployment readiness, documentation, and training to ensure business adoption and value realization.
Contribute to improving delivery standards, reusable assets, and methodology within the FSM and CRM practice.
Stay informed on platform updates, AI-driven automation trends, and evolving best practices in FSM and CRM.

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