Remote Office Assistant / Business Development Coordinator
S
ScalesourceHome Services Franchise
Mexico. Guatemala. Nicaragua. Colombia. Argentina. El Salvador, U.S. Business Hours Overlap Required (PST;CST;EST)Full-TimeMiddle
Salary1200 - 1500 USD per month
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Job Details
- Languages
- English
- Experience
- 2+ years
Requirements
- Professional and quiet remote work setup (PC)
- Reliable high-speed internet
- Strong Zoom presence
- Polished communication skills
- Ability to balance client interactions with administrative responsibilities
- Strong English communication skills (spoken and written)
- 2+ years in administrative support, sales coordination, or service-based office roles
- Experience handling inbound customer communication
- Experience working with CRM systems
- Strong follow-up discipline and organizational skills
- Availability to overlap with U.S. business hours
Responsibilities
- Answer inbound calls and online inquiries
- Qualify leads and gather required project information
- Schedule on-site estimates efficiently
- Confirm appointments and send reminders
- Maintain professional first-point-of-contact communication
- Track estimate status (scheduled, completed, proposal sent, closed, lost)
- Conduct disciplined follow-ups on open bids
- Communicate with customers to move deals forward
- Escalate hot opportunities to the owner
- Help maintain consistent conversion momentum
- Maintain accurate CRM updates
- Track lead source, status, and next steps
- Monitor response time and follow-up cadence
- Prepare weekly pipeline summaries
- Ensure clean, organized data management
- Follow up with warm or inactive leads
- Support light outbound outreach efforts
- Assist with review requests and referral generation
- Help reactivate past customers
- Support local marketing campaign follow-ups
- Assist with documentation and reporting
- Coordinate internal communication between office and field
- Support invoicing and basic financial tracking
- Maintain organized digital files
- Assist with customer service issue resolution
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