Care Coordination Operations Lead - Remote

NY, NJ, MA, USContractLead

Salary70 - 90 USD per hour

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Job Details

Requirements

Experience overseeing or operating human-led care coordination services
Demonstrated experience building or scaling a care coordination function
Track record creating and maintaining playbooks, workflows, and quality systems
Excellent written communication and ability to produce clear, structured operational documentation

Responsibilities

Design and operationalize a human-led care coordination service for families in education, therapeutic, and medical domains
Define the care coordinator role and translate it into a clear operating model
Establish scope boundaries and operating principles for the team
Build or refine playbooks and SOPs for intake, triage, case planning, and cross-system coordination
Design or improve quality controls for care coordination teams at scale
Define core metrics and service health indicators like resolution time and family satisfaction

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70 - 90 USD per hour

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