Polish Speaking Customer Service Representative for Hospitality & Tourism

Patrique Mercier Recruitment By NellieHospitality & Tourism

Poland, Greece, Lithuania, Latvia, Czechia, SlovakiaFull-TimeMiddle

Salary not disclosed

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Job Details

Languages: Polish, English

Requirements

Fluency in Polish
Fluency in English
Experience in customer service
Experience in hospitality or tourism sector
Excellent communication skills
Friendly, customer-centric approach
Strong problem-solving abilities
Capacity to work under pressure
Familiarity with booking systems (advantage)
Familiarity with customer service software (advantage)
Detail-oriented with excellent organizational skills
Passion for travel

Responsibilities

Deliver outstanding customer service to Polish-speaking clients via phone, email, and chat, addressing their inquiries and concerns related to travel and accommodation
Assist customers with booking accommodations, travel itineraries, and any travel-related services
Provide knowledgeable recommendations for destinations, attractions, and activities to enhance the client experience
Handle customer complaints and inquiries professionally, ensuring timely resolutions and satisfaction
Work closely with various internal teams to resolve complex issues and improve service delivery
Stay current on industry trends to provide accurate and up-to-date information to customers
Maintain accurate documentation of customer interactions and feedback for service enhancement purposes

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