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Product Experience Specialist (APAC)

Product Experience Specialist (APAC)

L
LovableSaaS
APAC, APAC business hoursContractMiddle
Salary not disclosed
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Job Details

Languages
English
Experience
3 yrs experience

Requirements

  • User-First Mindset
  • Crystal‑Clear Communicator
  • Sharp Problem Solver
  • 3 yrs experience in B2C Saas customer support
  • Experience using tools like Intercom
  • Bonus: Experience using Lovable

Responsibilities

  • Become a Lovable expert: Understand every part of our product
  • Provide Delightful Support: Solve a wide range of user problems with speed, warmth, and clarity
  • Troubleshoot and escalate effectively: Investigate bugs, edge cases, and unexpected behavior, partnering with engineering when needed to get users unblocked
  • Capture and share insights: Spot patterns in feedback and flag what matters most to the product and engineering teams
  • Improve our support stack: Keep help docs sharp and find ways to automate the repeatable stuff without losing the human touch
  • Be the Voice of the Customer: Take extreme ownership in making sure user feedback drives product direction
View Full Description & ApplyYou'll be redirected to the employer's site

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