Sr. Salesforce Administrator

3–5 years of hands-on Salesforce Admin experience Strong experience with configuration tools (Flows, Reports, Dashboards, Objects, etc.) Solid understanding of business analysis methods (user stories, process maps, requirements gathering) Experience supporting multiple departments like Sales, Marketing, or Customer Support Excellent communication and problem-solving skills Good written and spoken English (B2+ level or higher) Must have previous experience working with US based companies Located in Costa Rica and legally authorized to work (citizen, resident, or valid work visa) Comfortable working from home with a reliable internet connection

Configure and maintain core Salesforce functionality (Sales Cloud, Service Cloud, Experience Cloud) Gather, document, and analyze business requirements through stakeholder meetings Build automations using Flows, Validation Rules, Approval Processes, and Page Layouts Manage user permissions, data integrity, and system hygiene Troubleshoot issues, implement enhancements, and support new feature rollouts Train users and create documentation to improve adoption and usage Collaborate with developers on more complex customizations or integrations