Account Manager

At least 1 year of experience working with B2B SaaS clients. Strong understanding of retention mechanics and metrics (retention rate, churn, LTV, CAC). Experience with CRM systems. Analytical mindset and ability to work with data. Experience in iGaming, betting, or casino industries (Nice to Have). Knowledge of retention and marketing automation tools (Nice to Have). Experience with Customer.io, Braze, or similar platforms (Nice to Have). Understanding of messenger bots (Telegram, WhatsApp) (Nice to Have). Technical background or experience with APIs and integrations (Nice to Have).

Onboard new clients and train their teams. Maintain regular client communication and support goal achievement. Monitor key client metrics like retention, deposits, and GGR. Proactively assist with campaign optimization and platform configuration. Identify and pursue upsell and cross-sell opportunities. Support clients in scaling platform usage. Collect and structure client feedback for product teams. Test new features and prepare client-facing materials. Prepare regular performance reports and present ROI. Maintain CRM records and client documentation.