Sr. Managed Services Engineer | Hypervisors/Servers/Backup (Remote)

Bachelor’s degree in computer science, Information Technology, or related field (or equivalent work experience). Minimum of 7 years of experience in Microsoft systems administration or engineering role. Strong expertise in Windows Server operating systems (2019, 2022 and 2025). Strong expertise supporting Azure tenants. Proficiency in PowerShell scripting for automation and system management. Knowledge of virtualization technologies (Hyper-V, VMware, Nutanix) and storage solutions. Familiarity with backup and disaster recovery solutions (e.g., Veeam, Azure Site Recovery). Excellent analytical and problem-solving skills. Strong communication and interpersonal skills. Ability to work independently and as part of a team in a fast-paced environment. Actively pursues professional development opportunities. Ability to assess client environments to understand how they use technology to meet business objectives. Shows initiative and independently researches resolutions to problems. Demonstrated ability to achieve successful outcomes in handling critical issues. Demonstrated ability to manage multiple priorities and follow through to resolution.

Design, implement, and manage Microsoft and Azure based environments. Server Operating Systems support and troubleshooting. Configure and troubleshoot email systems, such as Microsoft Exchange and Microsoft 365. Develop and maintain PowerShell scripts for automation. Collaborate with other IT team members to support business initiatives. Provide technical support, including troubleshooting hardware and software issues. Document system configurations, procedures, and troubleshooting steps. Act as an escalation point for Level 1 and Level 2 Managed Services team members. Participate in after-hours migrations, upgrades, troubleshooting, and/or on-call availability. Identify, diagnose, and resolve client problems. Assist with reporting and recommendations for Managed Services clients. Interface with third party vendors as liaison. Provide post implementation support for Professional Services teams. Build client relationships through exceptional customer service. Stay current with industry trends, new Microsoft and Azure technologies, and best practices.