Patient Operations Lead (Remote, Canada)
Company:Careers at Eucalyptus
Location:Canada
Languages:English
Seniority level:Lead, 4-5+ years
Experience:4-5+ years
Skills:
LeadershipData AnalysisPeople ManagementCross-functional Team LeadershipOperations ManagementCommunication SkillsAnalytical SkillsMicrosoft ExcelProblem SolvingCustomer serviceMentoringOrganizational skillsCoachingAdaptabilityFluency in English
Requirements:
4-5+ years of experience in operations, support, or customer service Team leadership experience Fluency in English Strong analytical and problem-solving skills Highly organised and adaptable Empathetic and patient-first mindset
Responsibilities:
Lead and scale Canadian patient support operations Manage and grow a team of patient support agents, and medical operations staff Ensure performance through KPIs, 1:1s, and coaching Design and optimise operational workflows Improve coordination between support, clinical, and pharmacy teams Act as the escalation point for critical issues Lead resolution of high-impact patient issues Drive performance through data Build dashboards, conduct root-cause analyses Make data-backed recommendations Support cross-functional expansion projects
