Customer Success Associate, Australia

Bachelor's degree 2+ years of experience in customer service or account management Teaching/tutoring experience is a plus Strong written and oral communication skills Exceptional critical thinking, research, and problem-solving skills Ability to prioritize tasks and work efficiently Energetic, positive person who works well independently and with a team Detail-oriented and exceptionally organized Quick learner who demonstrates initiative Passion for improving education through technology

Proactively engage schools with expiring subscriptions to support renewals. Build and maintain strong relationships with key decision makers. Understand school needs to deliver a best-in-class customer experience. Document all customer interactions in Salesforce. Liaise between customers and internal teams (Sales, Contracts, Legal, Finance, Operations). Develop and maintain product expertise. Guide schools through effective implementation (data reviews, webinars, onboarding). Provide best-practice recommendations. Manage the helpdesk hotline for customers in Australia. Troubleshoot customer issues and provide solutions. Gather customer feedback and insights for product teams.