Systems Support Engineer, EMEA (Weekend Shift)

5+ years of experience in IT Management and System Administration Hands-on experience with Mac OS X, Windows & Linux administration and troubleshooting Experience working with Single Sign On (SSO) environments Experience setting up and configuring Active Directory Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP Excellent command of Linux Shell and PowerShell In-depth knowledge of prem/cloud/hybrid environments Working knowledge of Python

Provide exceptional customer service via phone, e-mail, and online requests for technical support Ensure serviceability and product quality issues are tracked, prioritized, resolved, and incorporated into the product release cycle Assist customers with installation and deployment of Keeper’s software products Track and monitor all support cases for timely resolution and follow-up Identify, document, and find solutions for customer issues and product problems Escalate critical customer situations to management and engineering Communicate technical issues and solutions to engineering, QA, sales, support teams, and customers