(native Lithuanian) Chat Support Consultant, crypto (Remote)
Company:SupportYourApp
Location:Bulgaria, Romania
Languages:Lithuanian, English
Seniority level:Entry, 6+ months
Experience:6+ months
Skills:
SalesforceCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceAttention to detailAdaptabilityProblem-solving skillsTroubleshootingCRMEnglish communication
Requirements:
Native Lithuanian and excellent English communication skills (minimum C1 level) At least 6 months of live chat support experience, preferably in crypto or financial services Strong analytical, logical thinking, and problem-solving skills Positive and responsible attitude Basic financial knowledge or payment/banking experience is preferred Crypto industry knowledge is a plus CRM experience in Salesforce is an advantage Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Responsibilities:
Deliver outstanding customer support in crypto trading via live chat, tickets, and email Handle customer inquiries, order disputes, and appeals Provide valid, accurate information and solutions to customer requests Manage complaints and appeals, including follow-ups on escalations Maintain up-to-date knowledge of the company’s trading platform and general market conditions Understand customers’ needs and deliver constructive feedback to the management team Continuously seek ways to improve team performance and work efficiency Be a part of fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays
