Patient Care Coordinator

High school diploma or GED required. Minimum of 1 year experience in case management, member care, customer service, call center, or member care required. Valid California driver's license and valid vehicle insurance required. MA certificate or medical terminology knowledge preferred. Excellent communication, interpersonal, customer service and organizational skills. Computer skills for documentation, email and chat support. Proficient skills in working independently and collaboratively in a team to provide member care. Proficiency in multitasking, organization, and attention to detail is required for effectively providing care to multiple members simultaneously. Capability to utilize resources effectively for problem-solving while maintaining composure under pressure in a compassionate manner. Proficient speaking, reading, and typing abilities and strong proofreading skills. Must be able to travel using personal vehicle to complete outreach visits. Prolonged periods of sitting at an office desk on the computer. Able to lift up to 15lbs.

Interview members to assess medical and social determinant of healthcare gaps and provide education about their condition and medication, while developing individualized care plans. Respond to member inquiries and concerns, ensuring adherence to hospital and legal requirements. Collaborate with interdisciplinary teams, locate medical and social resources, and coordinate social service plans. Maintain on-going contact with members, via telehealth and in-person visitation. Advocate for members, consult with healthcare providers, arrange appointments and treatment plans, evaluate member progress, and assist with healthcare barriers. Maintain empathy and professionalism while contacting members and families. Supporting behavioral health coordination, Substance Abuse and Community Resources. Perform additional duties as assigned.