Head of Payment Operations

8+ years of experience in payments/fintech operations and product. Experience with global pay-ins/pay-outs, wallets, cross-border flows. Demonstrable track record of building and scaling fintech or payments programs. Experience managing vendor partnerships and cost optimisation. Deep understanding of payments ecosystem (PSPs, acquirers, issuing processors, payout networks, FX, settlement). Deep understanding of regulatory/licensing frameworks (AML, KYC, payments licence regimes). Experience negotiating and managing relationships with financial institutions. Excellent analytical, commercial, and strategic thinking skills. Deep familiarity with compliance, risk, and licensing in fintech. Track record of building and leading high-performing teams.

Define and execute overall fintech strategy, roadmap, and operating model. Lead fintech product development across payments, cards, and future products. Build and manage strategic partnerships with banks, PSPs, and fintech infrastructure providers. Negotiate commercial terms and identify opportunities for innovation and cost optimization. Develop scalable operations for payment execution, reconciliation, vendor management, and risk management. Partner with Compliance and Legal to ensure adherence to AML, licensing, and regulatory frameworks. Oversee analytics and P&L across all fintech products. Partner with Product and Engineering to automate processes, launch new fintech capabilities, and improve user experience. Ensure reliability, resilience, and operational integrity of all payment systems and infrastructure. Build, lead, and mentor the fintech/payments team.