Reviewing high priority or complex tasks, such as enhanced due diligence (EDD), conducting open source investigations where required. Answering escalations from Investigators and other colleagues from across the business, and, if required, escalating these further to Ops Analysts. Coaching colleagues on our FinCrime Screening tasks including supporting our global partners. Proactively use own experience to improve the knowledge, skills, behaviours or performance of others. Driving team morale by being positive and enthusiastic.