Review high priority or complex tasks, such as enhanced due diligence (EDD), conducting open source investigations where required. Answer escalations from Investigators and other colleagues from across the business, and, if required, escalating these further to Ops Analysts. Coach colleagues on FinCrime Screening tasks including supporting global partners. Proactively use own experience to improve knowledge, skills, behaviours or performance of others as a subject matter expert. Drive team morale by being positive and enthusiastic, motivating others and making the working atmosphere enjoyable and supportive.