Resource Assistant

2-5 years experience in creative/production agency environment Background in project delivery and resource management Strong people coordination and communication skills Open, transparent communicator with positive attitude Collaborative problem-solver who brings teams together Excellent organisational skills and attention to detail Advanced proficiency in Microsoft Office suite (Excel, PowerPoint, Word) Strong data entry and reporting capabilities Experience with OMG system highly advantageous Ability to read and understand timing plans and dependencies Capability to use AI tools for role-specific tasks (advantageous) Ability to work independently and prioritise effectively Strong judgement on when to escalate decisions Proactive and solution-orientated approach Professional demeanour with stakeholder management skills

Handle resource bookings and scheduling across EMEA Communicate with Project Managers regarding project resource requirements Update and maintain resource planner accuracy Coordinate resource allocation and availability Track utilisation and capacity Flag resource conflicts and constraints Support resource forecasting activities Support onboarding administration for new starters across EMEA Coordinate Oliver and Unilever account access requests Assist with building and system access requests Support offboarding administration for leavers Maintain onboarding/offboarding documentation and checklists Track completion of onboarding activities Ensure smooth and timely processing Coordinate kit requests and deployment Track kit allocation and inventory Support kit retrieval from leavers Maintain asset records and documentation Liaise with IT and procurement as needed Track training completion across EMEA teams Coordinate training scheduling and logistics Maintain training records and documentation Flag training gaps to Resource Lead Support access to training platforms Provide administrative support on freelance and supplier tasks Maintain supplier contact information and records Support supplier onboarding processes Track freelance bookings and assignments Communicate openly and transparently with project teams across EMEA Build collaborative relationships with delivery teams Coordinate across UK and EMEA markets Solve challenges in a collaborative, positive manner Bring teams together to resolve resource issues Maintain accurate resource data across systems Generate resource reports and dashboards Ensure data quality and integrity Track resource metrics and KPIs Identify and flag data discrepancies