Associate Consultant, Legal Technology Managed Services

Bachelor's degree in computer science, business administration, information systems or equivalent combination of experience and education. 2-3+ years of related experience with Legal Technology or Professional Services products and services. 2-3+ years of experience in a client-facing role. 2-3+ years of hands-on experience using or training on 3E or other legal accounting systems. Preferred knowledge of SQL and Windows Operating System. Intermediate level of experience dealing with collaboration and project tracking tools e.g. Jira and Confluence. Strong analytical and problem-solving skills. Ability to communicate effectively, verbally and in writing. Excellent interpersonal skills. Flexibility to adapt to change and learn new skillsets. Dynamic and excited to constantly learn new features.

Provide application guidance to clients. Collaborate with users to achieve business needs. Analyze and resolve application and data integrity issues. Perform train the trainer sessions. Document processes and procedures. Prepare test cases and perform QA testing. Gather requirements for application enhancements. Collaborate on implementing enhancements with technical teams. Stay current with application releases. Report back and collaborate with senior management. Build trusted relationships with clients. Ensure services are delivered according to SLAs. Attend backlog review and client meetings. Contribute to team Knowledge Base. Provide best practice guidance and solutions. Work with cross-functional teams.