Solutions Engineer - Integrations

Strong understanding of APIs and how they work. Comfortable with SQL and basic database configurations. Excellent communication skills and ability to explain technical concepts to non-technical users. Experience in a customer-facing technical or implementation role. Highly organized and collaborative; thrives in a cross-functional environment.

Partner with CSMs during onboarding to configure and validate integrations. Act as a technical subject matter expert during customer calls. Investigate and resolve integration and data issues using APIs, SQL, and platform logs. Collaborate with Engineering to debug, escalate, and document technical issues. Contribute to the creation of internal tools, setup templates, and technical documentation. Provide light support coverage via email or chat for technical troubleshooting. Serve as a bridge between Product, CS, and Engineering.