Technical Support Specialist (Mon-Fri 10am-6:30pm ET)

Associate's or Bachelor's in Robotics, IT, Computer Science or related field. 2+ years of experience in a Technical Help Desk or Technical Customer Support role. Extensive experience with ticketing systems and remote supporting tools. Expertise in troubleshooting across hardware, software, and network environments. Ability to manage multiple priorities and adapt to a fast-paced environment. Excellent written and verbal English communication skills.

Manage customer support tickets for tier 1 and tier 2 technical issues. Serve as the first point of contact for customer sites. Diagnose and resolve hardware, software, and network-related issues using monitoring tools. Collaborate with engineering and cross-functional teams to resolve complex technical issues. Monitor, prioritize, and manage tickets to meet SLAs. Create and update knowledge base articles. Maintain clear and professional communication with customers.