Reputation Operations Manager

1.5+ years in reputation management, review platforms, or user feedback roles Strong understanding of how review platforms work Excellent written English for public responses Analytical mindset and structured thinking Experience with processes, dashboards, and data High ownership, proactivity, and attention to detail

Own brand representation on external review platforms Build a scalable, data-driven review operations system Detect and remove fake or policy-violating reviews Build and maintain a clear review classification system Design workflows and SLAs for review handling Monitor reputation risks and review dynamics Work cross-functionally with Support, Product, SERM, Legal Own relationships with review platforms Drive automation and AI initiatives in review operations Prepare reports and insights for leadership