Deal Desk Analyst

A Bachelor’s or Associate’s Degree plus minimum 2 years experience in Deal Management, Sales Operations, Sales, Finance, or Business Operations preferably in contracting, procurement, or billing operations. If no degree, a minimum of 4 years relevant experience is required. Demonstrated analytical and financial skills, with the ability to assess deal economics and explain financial tradeoffs clearly. A diligent, detail oriented skill set, able to work in a fast-paced environment and juggle multiple responsibilities at one time, while remaining extremely organized. Self-starter with a “can do” attitude who is comfortable asking questions Advanced Excel skills, including financial analysis and scenario modeling. High integrity character that aligns with the Twilio Magic

Establish trusted working relationships with Deal Desk team members, Commercial Legal, Billing Operations, Finance and Sales. Ensure forward deal momentum while providing excellent customer service to our Sales partners, as well as troubleshoot, escalate, and resolve issues with deal velocity especially during month and quarter end. Help educate, guide, and ensure that the Sales and GTM Operations Team follows the proper internal contracting policies and processes. Analyze deal economics for standard and non-standard agreements, including pricing, discounting, term length, usage commitments, and margin impact. Partner with Sales to structure commercially sound deals by evaluating tradeoffs across price, term, volume, and risk while aligning with Twilio’s financial guardrails. Build and review basic financial models and scenarios to support non-standard deal requests and approval decisions. Provide end-to-end quote to signature support for AEs, including: CPQ quote building, pricing and order form approvals assistance, OF creation, Docusign execution and opportunity closure. Under supervision of manager or senior team member, collaborate with sales to create non-standard language requests for contracting (order form) in compliance with corporate policies. Surface recurring deal patterns, approval exceptions, and operational friction points, and contribute to continuous improvement of deal desk processes and workflows.