Learner Success Advocate - Digital Marketing

2+ years in customer-facing, education, or coaching roles. Solid foundation and understanding of digital marketing core areas - such as SEO, SEM, email marketing, content strategy, social media, and Google analytics. Demonstrated ability to learn new tools, troubleshoot common issues, and explain concepts clearly. Strong written and verbal communication skills tailored for diverse adult learner audiences. Experience with Slack, Zoom, Google Workspace, LMS platforms, and CRM systems. Confident working autonomously in a remote-first, fast-paced startup environment. Hands-on experience or strong familiarity with core digital marketing tools including like Google Analytics 4, Google Ads, HubSpot, Canva, and AI tools for content generation such as ChatGPT or Gemini.

Serve as the primary point of contact for assigned learners via Slack, email, and Zoom. Provide support through direct messages, weekly group live sessions, and occasional one-on-one meetings. Support learners in understanding core digital marketing disciplines. Guide learners in preparing for certifications and navigating common roadblocks. Moderate live sessions, facilitating Zoom logistics and announcements. Assist in answering questions and promoting learner engagement during live sessions. Provide administrative support during live sessions. Serve as a knowledgeable resource for tools like Google Ads, GA4, or HubSpot. Monitor and guide learner engagement, ensuring access to the learning management system. Follow learners’ progress, provide feedback, and answer questions. Proactively identify “at-risk” learners and take appropriate action. Provide accountability support through check-ins, goal-setting, and milestone tracking. Manage, document, and report on learner records and engagement data.