Strategic Client Executive

6-8+ years of experience in a strategic client-facing role (Strategic Account Management, Customer Success, or Relationship Management). Experience with global benefits programs highly preferred. Proven experience managing a portfolio of large, complex accounts (25,000+ employees and/or $1M+ in recurring revenue). Demonstrated track record of consistently meeting or exceeding revenue retention and growth targets. Strong business acumen and analytical skills. Deep understanding of the mental health landscape, including industry trends, and payment models. Exceptional communication and presentation skills. High emotional intelligence and experience navigating sensitive, high-stakes client conversations. Confident, proactive self-starter comfortable working in a fast-paced, growth environment.

Serve as the strategic lead for Strategic clients. Develop deep understanding of client business needs. Build impactful relationships with C-suite and senior stakeholders. Navigate multi-stakeholder environments. Develop and execute strategic account plans. Lead cross-functional workstreams for client initiatives. Conduct regular strategic business reviews. Leverage data and analytics to provide insights. Advocate for client needs across internal teams. Own and drive commercial outcomes (renewals, retention, growth). Identify and mitigate risks to client satisfaction. Partner cross-functionally with product, clinical, operations, and support teams. Gather and synthesize client feedback. Maintain client-related documentation in Salesforce.com. Travel to meet with clients (10–20%).