Program Support Specialist-Bilingual English/Spanish

Ability to work effectively in a remote environment with strong time management and organizational skills. Excellent communication and interpersonal skills to engage diverse participants. Strong customer service and problem-solving abilities to address participant concerns. Proficiency in Microsoft Office Suite and Google Suite for managing training materials. Prior experience in customer service, facilitation, coaching, or teaching. Competency with video conferencing tools. Exceptional attention to detail and ability to follow standard operating procedures precisely. Fluency in both Spanish and English, including speaking and writing is required. Experience with HubSpot, Zoom, Google Suite, Asana, Eventbrite, and Alchemer. Must have a quiet, private workspace with a laptop, microphone, and stable internet. Proficiency in Google Spreadsheets, Google Slides, and email. Strong written and verbal communication skills in English. Ability to manage multiple responsibilities efficiently and meet deadlines. High emotional intelligence. Detail-oriented and process-oriented. Data and spreadsheet savvy. Proficient with virtual meeting hardware, including a high-quality microphone and video camera.

Ensure a seamless participant experience by handling administrative tasks with precision, maintaining accurate records, and following standard operating procedures (SOPs). Manage program communications across email, Slack, and HubSpot, providing clear and timely participant support. Assist participants with navigation and troubleshooting in Zoom, the LMS, and other platforms via email and phone. Develop and maintain participant support resources, including FAQs, troubleshooting guides, and quick-reference materials. Moderate Zoom meetings and live support groups, conducting tech checks, assigning roles, setting up breakout rooms, and resolving real-time issues.