Home Services Specialist

Proven experience in the HVAC industry. Strong background in Customer Service and Admin Assistance or Office Management. Expertise in SOP creation and process improvement. Exceptional customer service and communication skills. Extreme attention to detail and organizational abilities. Comfort with modern CRM and communication platforms. Preferred experience in Chiirp and Sarah Systems software.

Handle inbound and outbound calls professionally. Provide daily office management and administrative aid. Contribute to SOP creation and maintenance. Liaise between customers and HVAC technical teams. Maintain precise customer interaction records.