Merchant Success Enablement Manager

6-7+ years of experience in merchant success/revenue enablement or a similar role Worked directly with (or closely alongside) Customer Success teams Strategic thinker with a systems mindset Established track record of exceeding goals Energized by change and thrive in environments where growth is constant Collaboration is second nature Passionate about enablement and learning Lead through influence and inspiration Curious and proactive

Build and lead new hire onboarding experiences Design role-specific training programs Champion continuous learning through development programs Identify and implement cutting-edge tools Create scalable resources like playbooks, SOPs, and knowledge libraries Craft compelling talk tracks, communications, and policy documentation Develop engaging curriculum, exercises, and events Partner on customer-facing initiatives by shaping Business Reviews, Success Plans, and consultative content Orchestrate team-wide communication through meetings Build strong cross-functional partnerships Take ownership of additional projects and responsibilities