Claims Handler
Company:G MASS
Location:London, England, United Kingdom
Languages:English
Seniority level:Proven experience
Experience:Proven experience
Skills:
Microsoft ExcelCommunication SkillsNegotiationOrganizational skillsComplianceStakeholder managementReporting
Requirements:
Proven experience in claims handling within the Lloyd’s London market or equivalent commercial insurance environment. Familiarity with ECF/CLASS expected. Solid understanding of market systems, bordereaux reporting, and claims lifecycle. Excellent verbal and written communication capabilities. Strong organizational skills with the ability to prioritize and lead tasks independently. Professional, solutions-focused, proactive, and team-oriented attitude. Comfortable engaging with senior stakeholders and representing the team externally.
Responsibilities:
Manage end-to-end claims handling for assigned files, including advice, negotiation, documentation, agreement, and settlement. Lead market communication and engagement on claims matters. Prepare, submit, and agree claims documentation and financial entries via ECF/CLASS and other market platforms. Oversee and support aggregates reporting, bordereaux, and financial reconciliation. Facilitate payment instructions. Respond to and resolve complex queries. Produce management information, trends, reporting, and analysis. Collaborate with Central Operations teams to support process improvements.
