Part-time Accountability Coach (Pacific Time)

5+ years of professional work experience. A minimum of 2 years of coaching experience, or 1-year plus a coaching certification (NBHWC preferred). Customer service experience preferred. Bilingual Spanish is a plus. Strong verbal and written communication skills. Strong interpersonal skills with the ability to build rapport quickly. Ability to effectively work remotely with strong computer skills (Google Suite, Slack, Video Conferencing). Flexible, adaptable, and self-motivated. Experience working in a fast-paced environment, startup experience preferred. Ability to hold yourself accountable in a remote working environment.

Implement core coaching competencies to inspire and support members. Engage, support, and retain members by establishing rapport and demonstrating empathy. Ensure quality member experiences across all channels while adhering to guidelines. Handle inbound member calls professionally and provide helpful responses. Assist members with program inquiries, account updates, and information verification. Proactively identify member needs and provide solutions. Contribute to achieving service level agreements through collaboration. Embody and demonstrate company values in all interactions. Personalize the program for each member by setting achievable goals. Empower members to discover their own motivation for sustainable habit change. Utilize key engagement metrics to support member goals. Apply company policies and procedures to resolve issues. Provide accurate information using appropriate methods and tools. Escalate member concerns to leadership and de-escalate situations with dissatisfied members. Maintain comprehensive documentation of all member interactions.