Part-time Accountability Coach (Eastern Time)

5+ years of professional work experience. A minimum of 2 years of coaching experience, or 1-year plus a coaching certification (NBHWC preferred). Customer service experience preferred. Bilingual Spanish is a plus. Strong verbal and written communication skills. Strong interpersonal skills with the ability to build rapport quickly. Ability to effectively work remotely with strong computer skills (Google Suite, Slack, Video Conferencing). Ability to work on a computer for extended periods of time. Flexible, adaptable, and self-motivated. Experience working in a fast-paced environment, startup experience preferred. Ability to hold yourself accountable in a remote working environment.

Implement core coaching competencies to inspire and support members. Engage, support, and retain members by establishing strong rapport and demonstrating empathy. Ensure quality member experiences across all channels while adhering to guidelines. Handle inbound member calls professionally and provide accurate information. Assist members with program inquiries, information verification, and account updates. Proactively identify member needs and provide solutions. Contribute to achieving service level agreements through collaboration. Embody and demonstrate company values in all interactions. Personalize the program for each member by setting achievable goals. Empower members to discover their own motivation for sustainable habit change. Utilize key engagement metrics to support member goal achievement. Apply company policies and procedures to resolve issues. Provide accurate and complete information using appropriate methods and tools. Escalate member concerns to leadership and de-escalate situations with dissatisfied members. Maintain comprehensive documentation of all member interactions.