Configuration Specialist (Remote)

Bachelor’s Degree or equivalent work experience 2+ years benefits administration plan configuration experience Strong SQL, MS Access and strong Excel skills preferred Strong analytical ability Excellent communication skills, both written and verbal Ability to manage projects and multiple priorities Keen attention to detail Creative thinker Ability to compare large data sets, organize data and summarize findings Working knowledge of business processes, system development and process improvements Proficient in gathering business requirements, process flows and use cases Experience with and strong understanding of various technologies and platforms

Participate in raw materials review and validation Ensure system configuration is completed according to requirements documentation Support key work process flows for Annual Enrollment, New Services Implementation, Acquisitions, and Divestitures system build requirements Complete self-QA on all system build work Establish and follow global process documentation and report discrepancies Conduct daily touch-bases with internal partners Maintain capacity and productivity measurements Review open tasks daily, prioritize work, and escalate when appropriate Address escalated or global issues related to system build for clients Actively participate in training sessions