Collaborate with Primary Care Providers (PCPs), Medical Directors, and Medical Assistants. Triage inbound communications from teammates, patients, and partners. Act as a support system and escalation point for LVNs/LPNs/MAs. Oversee post-appointment processes including orders and referrals. Conduct virtual patient assessments and develop personalized care plans. Promote patient health through education on preventive care. Participate in crisis intervention and palliative care discussions. Engage in ongoing quality improvement initiatives.