Credit and collections Analyst 1
Company:Twilio
Location:India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi)
Languages:English
Seniority level:Entry, 1-3 years Collections experience, 3+ years accounting experience
Experience:1-3 years Collections experience, 3+ years accounting experience
Skills:
SQLData AnalysisCommunication SkillsAnalytical SkillsCustomer serviceAccountingAccount ManagementReportingFinancial analysis
Requirements:
Thrives in a fast-paced environment and can shift between details and the big picture Loves data and reconciliations Prioritizes best-in-class customer service More than three years of experience working on an accounting team 1 to 3 years of Collections experience Desire to maintain and enhance culture and strive for continuous improvement Third-level qualification in Accounting, finance, or a business-related discipline (or relevant experience)
Responsibilities:
Own a portfolio of accounts Monitor customer-facing emails and reply within SLAs Achieve monthly cash targets while ensuring customer satisfaction Ensure 60+ debt is below 3% each month Identify areas for improvement and participate in projects Provide excellent customer service in collection tasks (firm, polite, professional, empathetic) Collaborate with internal and external stakeholders to resolve issues Provide ongoing reports for collections status of past due accounts
