DevOps Manager

Bachelor’s degree in Business, Computer Science, Computer Information Systems, or equivalent practical experience. 4+ years of AWS management experience in a SaaS environment. 2+ years of people management experience. Experience managing Snowflake environments. Hands-on experience with containers, CI/CD pipelines, and monitoring tools. Experience with SQL databases and performance optimization. Experience managing both Unix-based and Windows environments. Excellent written and verbal communication skills. Strong ability to independently prioritize work and manage competing demands. Proven ability to collaborate with distributed, cross-functional teams across multiple time zones.

Lead, mentor, and manage a team of DevOps engineers. Champion and evolve Encompass’s server and infrastructure architecture strategy. Own and improve the AWS architecture supporting Encompass systems. Track and manage system performance, scalability, reliability, and security. Build and maintain disaster recovery and system recovery plans. Serve as the escalation point for high-priority operational issues. Support and lead efforts related to overall system security. Execute and manage third-party audit processes. Implement monitoring, alerting, and reporting. Partner with Finance on infrastructure cost analysis and budget planning. Communicate clearly and effectively with executive leadership, engineers, analysts, and cross-functional teams. Provide training and onboarding support. Evaluate new technologies and conduct market research. Identify opportunities to automate, optimize, and improve efficiency.