Community Manager

At least 2–3+ years managing social media channels for brands, agencies, or public personalities. Preferably worked with US clients, US brand accounts, or US-based companies. Experience in community management, content scheduling, and analytics. Strong written and verbal communication skills in English. Demonstrated ability to maintain a consistent, personable brand voice. Ability and willingness to work Pacific Standard Time (PST) to align with US team operations. Strong organisational skills. Experience collaborating with global teams or working for US/European clients (preferred). Proactive problem-solver with strong attention to detail. Ability to work independently while staying connected to a distributed team. High cultural awareness and adaptability. Familiarity with social media analytics and publishing tools (e.g., Sprout, Hootsuite, Buffer, Later, or similar).

Respond to comments, inquiries, and messages across social platforms. Foster an active and positive relationship with our global audience. Monitor brand conversations across platforms. Identify emerging trends, audience insights, and potential risk areas. Plan, organize, and schedule content across various social media channels. Ensure consistent publishing that aligns with brand and marketing strategy. Support content creation by participating in brainstorms and providing feedback. Track performance metrics such as engagement, reach, and audience growth. Prepare regular reports and insights to support continuous optimisation. Work closely with regional marketing teams. Ensure consistency in messaging, execution, and global/local activations. Stay updated on social media algorithms, new features, and emerging best practices. Recommend new ideas and formats to keep the brand's presence fresh and relevant. Help identify and nurture relationships with influencers, creators, and brand advocates. Support our global Employee Advocacy program.