Part-time Accountability Coach (8am-1pmPST)

5+ years of professional work experience. A minimum of 2 years of coaching experience, or 1-year plus a coaching certification (NBHWC preferred). Customer service experience preferred. Bilingual Spanish is a plus. Strong verbal and written communication skills. Strong interpersonal skills with the ability to build rapport quickly. Ability to effectively work remotely with strong computer skills (Google Suite, Slack, Video Conferencing). Flexible, adaptable, and self-motivated. Experience working in a fast-paced environment, startup experience preferred. Ability to hold yourself accountable in a remote working environment.

Implement core coaching competencies to inspire and support members. Engage, support, and retain members by establishing strong rapport and demonstrating empathy. Ensure quality member experiences across all channels. Handle inbound member calls professionally and provide helpful responses. Assist members with program inquiries, information verification, and account updates. Proactively identify member needs and provide solutions. Contribute to achieving service level agreements. Embody and demonstrate Calibrate’s values. Personalize the Calibrate program for each member. Actively listen to members to empower them. Utilize key engagement metrics to support members. Apply company policies and procedures to resolve issues. Provide accurate and complete information. Escalate member concerns and de-escalate situations. Maintain comprehensive documentation of member interactions.