Technical Support Engineer (Remote, US-Based, Pacific Time Zone)

Strong customer service skills Ability to build trust while managing critical issues Excellent troubleshooting skills Excellent written and verbal communication skills 2+ years working with popular DevOps tools (Jenkins, Docker, GitLab, Azure DevOps, Urban Code Deploy, Kubernetes) 2+ years working with CI/CD concepts and practices Proficient in cloud platforms (AWS, Azure) Solid understanding of networking fundamentals and server administration (Windows Server, Linux) Technical experience with databases (Oracle, SQL Server, PostgreSQL, MySQL, Snowflake) Experience with source control (Git & GitHub) and shell scripting Ability to learn new technologies quickly Located in PST or willing to work in PST timezone

Support database change management product Identify, resolve, and manage high-priority customer issues Communicate with customers via ticketing system, phone, and screen sharing Root cause isolation and advocating for product fixes Update and create documentation and knowledge base articles Collaborate cross-functionally to troubleshoot and resolve issues Work a weekend on-call rotation