Network Engineer - Remote (Macedonia)

3+ years hands-on network operations experience in enterprise environments. Strong Juniper experience (CLI, Junos OS, routing/switching, VLANs, STP, LACP, EVPN/VXLAN a plus). Practical experience with Palo Alto firewalls (PAN-OS, security policies, NAT, HA, Panorama preferred). Hands-on with Wi-Fi/AP provisioning and troubleshooting (Juniper/other controllers, AP provisioning, RF basics). Familiar with VMware vSphere administration. Exposure to Azure IaaS (VM management, basic networking, troubleshooting VNETs). Comfortable with network monitoring & alerting tools and practices. Experience with ticketing systems and change control workflows. Solid Linux/CLI skills for diagnostics and automation (shell scripting desirable).

Monitor alerts, acknowledge, triage, contain, escalate and resolve incidents per runbooks and SLAs. Provide first-touch incident response for network, security, Wi-Fi and server layer incidents. Troubleshoot and remediate issues across Juniper switching, Juniper APs, Palo Alto firewalls, VMware hosts, and Azure VMs. Execute configuration changes, firmware updates and maintenance tasks. Maintain and update runbooks, escalation matrices, SOPs and post-incident reports. Liaise with third parties for fiber/circuit/backbone incidents. Maintain visibility into health metrics. Perform capacity checks and execute remediation playbooks. Support patching and image management. Document all changes and incidents and share updates in delivery health reports. Participate in oncall handoffs, shift logs, and review meetings.