(Fluent English) Gaming Support Consultant, RPG (remotely)
Company:SupportYourApp
Location:Colombia, Argentina, Brazil, Mexico
Languages:English
Seniority level:Junior, 6+ months
Experience:6+ months
Skills:
Research skillsTechnical supportCRMAnalytical thinkingCustomer supportEnglish communication
Requirements:
Proficiency in English at C1 level or higher 6+ months of experience in a gaming support role Strong knowledge and passion for role-playing games (RPGs), mobile games, and streaming platforms Experience providing support via chats and emails in English CRM systems expertise Strong analytical thinking and research skills Positive, proactive and responsible attitude Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Responsibilities:
Deliver outstanding customer support via chats and emails Build strong and lasting customer relationships Keep up with evolving tools and technology Handle sensitive customer data with care and security Apply the latest and greatest customer happiness practices Maintain deep understanding of client solutions and meet KPI Communicate with developers and cross-functional specialists
