Forward Deployment Engineer (Developer Success)
F
FirecrawlSoftware Development
United States, GlobalFull-TimeSenior
Salary150000 - 250000 USD per year
Job Details
- Languages
- English
- Experience
- 3+ years
- Required Skills
- AWSBackend DevelopmentDockerNode.jsPythonSoftware DevelopmentKubernetesCI/CDRESTful APIsDevOpsDebugging
Requirements
- Strong software engineer with solid fundamentals (APIs, systems, debugging)
- Comfortable working directly with customers and explaining technical concepts clearly
- Calm and effective in ambiguous, fast-moving situations
- Biased toward action — you unblock first, optimize later
- Enjoys shipping pragmatic solutions over perfect abstractions
- Comfortable working quickly in a small, high-trust team
- Experience in solutions engineering, devrel, SRE, or customer-facing infra roles (Bonus Points)
- Familiarity with web crawling, scraping, proxies, or data extraction systems (Bonus Points)
Responsibilities
- Work directly with customers to deploy, customize, and troubleshoot Firecrawl in production environments
- Own technical delivery for priority accounts, from first integration through ongoing optimization
- Debug complex real-world issues involving APIs, crawling, data pipelines, and infra constraints
- Build reusable solutions, templates, and playbooks based on customer needs
- Translate customer feedback into clear product and engineering insights
- Collaborate closely with core engineers to improve reliability, performance, and usability
- Help define best practices for how Firecrawl is implemented at scale
