Forward Deployment Engineer (Developer Success)

Strong software engineer with solid fundamentals (APIs, systems, debugging) Comfortable working directly with customers and explaining technical concepts clearly Calm and effective in ambiguous, fast-moving situations Biased toward action — you unblock first, optimize later Enjoys shipping pragmatic solutions over perfect abstractions Comfortable working quickly in a small, high-trust team Experience in solutions engineering, devrel, SRE, or customer-facing infra roles (Bonus Points) Familiarity with web crawling, scraping, proxies, or data extraction systems (Bonus Points)

Work directly with customers to deploy, customize, and troubleshoot Firecrawl in production environments Own technical delivery for priority accounts, from first integration through ongoing optimization Debug complex real-world issues involving APIs, crawling, data pipelines, and infra constraints Build reusable solutions, templates, and playbooks based on customer needs Translate customer feedback into clear product and engineering insights Collaborate closely with core engineers to improve reliability, performance, and usability Help define best practices for how Firecrawl is implemented at scale