Customer Success Retention Manager (m/f/d)

3+ years of leadership experience in customer success, sales, retention or similar roles Strong analytical skills with ability to translate data into actionable improvements Experience building retention programs, playbooks, or churn-prevention frameworks Proven success in improving renewal rates or stabilizing at-risk customer segments Excellent communication skills with ability to influence cross-functional teams Strong understanding of SaaS customer lifecycles, renewal risk, and adoption signals Native or near-native proficiency in Polish (written and spoken) Fluency in English (written and spoken)

Lead and coach Team Leaders and their teams Develop and implement customer retention and revenue strategies Monitor performance, analyze data, and drive process improvement Lead cross-functional risk reviews and coordinate actions Influence Product and Operations roadmaps based on churn insights Create retention playbooks, talk tracks, and renewal guides