Director, Customer Marketing

8+ years of experience in B2B SaaS marketing Deep expertise in customer advocacy, community, and lifecycle or expansion marketing Proven ability to design and scale customer programs Experience collaborating with Customer Success, Product, and Sales Strong storytelling and communication skills Data-driven mindset with a focus on metrics Hands-on and resourceful approach Leadership experience

Lead customer advocacy programs Develop and grow the customer community Build and execute expansion marketing strategies Partner with Customer Success and Product Marketing to design customer journey campaigns Collaborate with the Brand and Communications team to showcase customer stories Measure and optimize performance Champion the voice of the customer internally Build and mentor a growing customer marketing team