Polish Customer Support Specialist - Work Remote In Greece - Incl. Relocation

Posted 5 days agoViewed
Greece, BulgariaFull-TimeCustomer Support
Company:Mercier Consultancy MD
Location:Greece, Bulgaria
Languages:Polish, English
Skills:
Communication SkillsProblem SolvingWritten communicationDocumentationInterpersonal skillsTroubleshootingActive listeningCRMCustomer support
Requirements:
Fluency in Polish (oral and written) is essential. Knowledge of English is beneficial. Previous experience in customer support or a similar role is preferred. Strong communication and interpersonal skills. Excellent problem-solving skills with a customer-oriented mindset. Familiarity with CRM systems and proficiency in using computer applications. Ability to work independently in a remote setting while remaining organized and proactive. Willingness to relocate to Greece.
Responsibilities:
Provide high-quality customer support to Polish-speaking clients via phone, email, and chat. Resolve customer inquiries and issues efficiently, ensuring high levels of satisfaction. Accurately document all customer interactions and follow up as needed. Collaborate with team members to escalate and resolve complex issues. Maintain up-to-date knowledge of product offerings and company policies. Participate in regular training sessions to improve service skills and product knowledge.
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